Me: Good Evening S******, this is Yuanbin, how may I assist you?
Customer: Good Evening, I'm using a prepaid card service of your company, and I'm unable to send out sms, I'm deaf, I can't hear you, can you help me?
Me: !!! You are deaf? I'm sorry but how can I assist you?
Customer: Good Evening, I'm using a prepaid card service of your company, and I'm unable to send out sms, I'm deaf, I can't hear you, can you help me?
Me: How can I tell you anything when your deaf? So the problem is you can't send out sms?
Customer: Good Evening, I'm using a prepaid card service of your company, and I'm unable to send out sms, I'm deaf, I can't hear you, can you help me?
Me: ... I'll send you a sms advising you what to do...
*hangs up*
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